Privacy Policy

Welcome to Ehya's privacy policy.

Ehya is committed to respecting your privacy and protecting your personal data.

The privacy policy explains how we handle your personal data when you visit our website. www.ehya.sa

Purpose of the Privacy Policy:

This Privacy Policy provides you with information about how Ehya collects and processes your personal data through the use of this website, including any data you may provide through the website.

Regulatory Authority:

Ehya is the regulatory authority responsible for your personal data (collectively referred to in this Privacy Policy as "Ehya", "we", "us" or "our").

Contact Details:

For any questions about this Privacy Policy or our privacy practices, please contact us through the following methods:

Website: www.ehya.sa

Email: sales@ehya.sa

Phone: 920033936

Changes to this Privacy Policy and Your Duty to Notify Us of Changes:

We maintain a periodic review of our privacy policy.

It is important that the personal data we hold about you is accurate and up-to-date. Please inform us if your personal data changes during your business with us.

Data we collect about you:

Personal data, or personal information, means any information that allows a person to be identified. It does not include data that has been de-identified (anonymized data). We may collect, use, store and transfer different types of personal data about you, which we have grouped together as follows:

  • Identity data includes first name, middle name, last name, username or similar identifier, marital status, surname, date of birth, and gender.
  • Contact information including billing address, delivery address, email and phone numbers.
  • Financial data including bank account and payment card details.
  • Business transaction data including details about payments to you, outgoing payments from you, and other details about the products and services you have purchased from us.
  • Your profile data including your username, purchases and orders, your preferences, interests, feedback, and survey responses.
  • Technical data may include IP address, login data, browser type and version, time zone and location settings, browser connection types and versions, operating system and platform, and other technologies on the devices you use to access this website.
  • Usage data includes information about how you use our website, products and services.
  • Marketing and communications data includes your preferences for marketing and receiving purchases from us or third parties, and your communication preferences.

How your personal data is collected

We use various methods to collect data from you, including:

  • Direct interactions: You can provide us with your identity, contact information, and financial information by filling out forms, or communicating with us by mail, phone, email, or otherwise.
  • Automated Interactions or Technologies: During your interaction with our Website, we will automatically collect Technical Data about your equipment, browsing patterns and actions. We will collect this Personal Data based on cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
  • Contact, financial and transaction data from technical, payment and delivery service providers.
  • Identity and contact data from data brokers or aggregators.
  • Identity and contact data from publicly available sources.

When do we use your personal data:

We will only use your personal data as permitted by applicable laws and regulations in the Kingdom of Saudi Arabia. In most cases, we will use your personal data in the following cases:

  • When we need to fulfill the contract we have with you or are about to sign with you.
  • When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights are not overridden by those interests.
  • When you want to apply for a job.
  • When we have to comply with a legal obligation.

The purposes for which we will use your personal data:

We may process your personal data on more than one legal basis depending on the specific purpose for which we use your data.

Our promotional offers:

We may use your identity, contact data, technical data, usage data and profile data to gain insight into what we think you may want or need, or what may be of interest to you. In this way, we make decisions about products, services and offers that may be relevant to you (we call this marketing).

You will receive marketing messages from us if you have requested information from us, purchased a real estate unit from us, and do not mind receiving further marketing announcements.

Opt-Out option:

You can ask us to stop sending you marketing messages at any time by logging into the Website and checking or unchecking the relevant checkboxes to set your marketing preferences, by following the opt-in links in any marketing message sent to you, or by contacting us at any time.

If you choose to opt out of receiving such marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, warranty registration, product/service trial or other transactions.

Collection of anonymized computer information "cookies":

Like other websites, this website collects anonymous information known as 'cookies' if your computer is set to allow this type of collection or, if needed, your consent to cookies. 'Cookies' are data sent by a website to be stored on a website user's web browser, while the user is browsing a website.

Cookies enhance your experience on the website by helping us to understand how a user uses the website and to evaluate the performance of the website.

Disclosure of your personal data:

We may share your personal data with our affiliates or other third parties that outsource certain services In such case, we will ensure that our service providers implement and maintain adequate data protection and security measures, if we are required to comply with applicable laws and regulations, to enforce a contractual obligation with you, and in the event of a reorganization, merger, divestiture, or other sale of some or all of our assets or inventory.

Data security:

We have put in place appropriate security measures to prevent the accidental loss, use, unauthorized access, alteration or disclosure of your personal data. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and will be obliged to maintain confidentiality.

Your legal rights and data retention:

We will only retain your personal data in accordance with applicable laws and regulations and to the extent reasonably necessary to fulfill the purposes for which we collected it, including to meet any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we believe there is a likelihood of litigation in relation to our relationship with you.

Your legal rights:

You have the right to:

- There are usually no fees charged, and you will not have to pay a fee to access your personal data (or to exercise any of your other rights).

- Request access to your personal data (known as a “data subject access request”) This enables you to receive a copy of the personal data we hold about you, and to check that we are lawfully processing it.

- Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.

- Request the deletion of your personal data, this allows you to request the deletion or removal of personal data where there is no valid reason to continue processing it. You have the right to request the deletion or removal of your personal data when you have successfully exercised your right to object to processing, where we may have erred in processing your information unlawfully, or where we are required to erase your personal data to comply with local law. However, it should be noted that we may not always be able to comply with your request for erasure for specific legal reasons that will be notified to you, where applicable, at the time of your request.

- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the legality of any operation carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you if this is the case at the time you withdraw your consent.

Contact us

If you have any questions about these terms, please contact us at sales@ehya.sa